Frequently Asked Questions

What is your return policy?

We stand behind the quality of the tea blends we sell and want you to be 100% satisfied to the last sip of the tea you purchase from us. If for any reason you are not satisfied, we will gladly refund or exchange your item if you request a return merchandise authorization (RMA) within two weeks of the estimated delivery date. For proper processing, please provide your name, e-mail, telephone number, order number, reason for return, and the requested action to be taken upon return (refund or exchange). Please return unused or remaining product to the following address:

Sea of Tea Herbs, LLC
PO Box 1189
Ridgefield, CT 06877

If you have additional questions regarding your order, please e-mail us at .(JavaScript must be enabled to view this email address).

What methods of payment do you take?

We accept all major credit cards, including VISA, Mastercard, American Express, and Discover cards, as well as PayPal for online orders.

Do I need a PayPal account to make a purchase?

No. If you do not have a PayPal account, you may simply use one of your major credit cards to make a purchase.

When will I receive my order?

Most orders ship directly from our Connecticut facility within two (2) business days, unless otherwise noted, and travel via USPS Priority delivery within 2 – 4 days. You should receive your order within 4 – 6 business days. If you have not, please e-mail us at .(JavaScript must be enabled to view this email address); we will track the package for you.